Canny

About

Canny is a customer feedback tool for software companies. It gathers feature requests and bug reports in one place, lets customers vote and comment on them, and helps product teams decide what to build next and tell people when it ships. It is aimed at product managers, founders and support teams at SaaS businesses who are tired of feedback scattered across support tickets, sales calls, Slack threads and spreadsheets. Canny was founded in 2017 by Sarah Hum and Andrew Rasmussen, a designer and an engineer who met at Facebook. It began as simple feature voting boards and has grown into a broader customer intelligence platform, without outside investors: the company says it has been bootstrapped and profitable since day one, is fully remote, and uses Canny itself to plan its own roadmap. Teams such as Ahrefs, ClickUp, CircleCI and Strapi appear among its case studies, and Canny reports more than 100,000 registered companies. Its newer Autopilot feature uses AI to read call transcripts, support tickets and app-store reviews, pull out feature requests and merge duplicates for you. Highlights: • Public or private feedback portal where customers submit, upvote and comment on ideas • Autopilot AI that extracts requests from Intercom, Zendesk, Gong, Zoom, G2 reviews and more • Prioritisation by votes, impact scores and the revenue behind each request, using CRM data • Shareable roadmap that shows the status of every request • Changelog and product announcements that notify the exact customers who asked • Jira integration that can mark posts complete and notify voters when issues close • Integrations with Slack, Microsoft Teams, Discord, Salesforce, HubSpot and Zapier • MCP server for querying feedback and building reports from Claude or ChatGPT There is a free plan with unlimited feedback, boards and contributors for up to 25 tracked users and 5 managers. Pro starts at US$79 a month billed yearly for 100 tracked users, adding project-management integrations and advanced privacy; Business is custom-priced with SSO and CRM integrations. Monthly billing is available at roughly 20% more, and non-profits can ask for a discount. Canny is proprietary software that runs in the browser, with an embeddable portal for your own product.

Reviews